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The evolution of technology has substantially influenced the efficiency and security of capturing and processing information from driver's licenses and IDs. LobbyWorks® 4.0 represents an advancement in utilizing Optical Character Recognition (OCR) and a pattern recognition algorithm, greatly streamlining the data entry process during visitor registration by scanning business cards and driver licenses. This process is not without its challenges, notably the interference of holograms in new driver license designs, which can obstruct the text that OCR technology aims to decipher. To address this, improvements such as the Snapshell IDR scanner have been introduced, offering enhanced light management capabilities to better capture data obscured by holograms. Despite these advancements, the OCR technology employed is not infallible, with a per-character accuracy rate of 95-99%, indicating that inaccuracies can still occur. The continuous update of the Card Scanning Solutions (CSS) Software Development Kit (SDK) is essential due to the regular introduction of new and updated driver license designs. However, encountering an unsupported license template may require collecting a secure scan to assist technical support in resolving issues. Furthermore, users may face difficulties with certain scanner models or when specific licenses do not scan correctly, indicating the need for recalibration or potential upgrades to more compatible models. Highlighting both the progress and the ongoing challenges in the field, this introduction to the drivers license form underscores the critical intersection of technology, security, and efficiency in modern data capture and processing endeavors.

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LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs

Updated: 26 May 2011

Scanning business cards and driver licenses is a great way to capture a complete ID image for record keeping and to streamline data entry during visitor registration. Card scanning utilizes a technology called Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license templates for processing.

Important notes:

1)The goal of OCR technology is to achieve the highest recognition rate possible; however, no currently available OCR technology is 100% accurate. LobbyWorks® uses an SDK, and supported card scanners measure a per-character accuracy rate of 95-99% when the technology is properly set up.

2)Many new driver license designs have been updated to include one or more holograms as a method to prevent/detect fake IDs. In the new designs, the holograms often obstruct the text that the OCR technology is attempting to decipher. Card Scanning Solutions has created a new scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management to improve capture of data from licenses where text is hidden behind holograms. The 800 scanner does not have same capability, so we encourage users who experience OCR problems with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.

3)Card Scanning Solutions releases SDK updates on a regular basis due to the continuous introduction of new and updated driver license designs. If you encounter an unsupported license template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the problem. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier SDK updates in the field. Important: If the newest SDK does not resolve the problem, you will need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS.

What should I do if a driver license is not scanning properly?

Problem

Question

Resolution1

A specific model or

Do the driver license fields seem

No –

models of license do not

to be captured into the correct

1) Check both Autodetect and the state-specific

scan properly

LobbyWorks field?

settings in Front Desk.

 

 

2) Check the latest CSS SDK to see if it has a fix.

 

 

If not, collect a secure scan2 to provide to

 

 

Honeywell technical support for forwarding to

 

 

CSS.

 

Do the licenses have holograms

Yes – You have encountered a limitation of the 800

 

and are you using an 800 model

scanner relative to new driver licenses. We

 

scanner?

recommend you upgrade to the Snapshell IDR

 

 

model.

 

A specific license model was

Yes – Although CSS has added numerous new

 

previously compatible with

driver license templates, they still continue to

 

Autodetect, but now requires

support the older templates as well. We

 

selection of a state?

recommend collection of a secure scan2 be

 

 

provided for review.

 

The OCR seems to be entering a

Yes –

 

lot of typos into LobbyWorks?

1) The OCR technology is not 100% accurate.

 

 

The achievable per-character accuracy rate is

 

 

between 95-99%.

1All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.

2The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Once the cssnlogdir folder is created it will automatically capture encrypted copies of everything you scan. All you need to do is scan the problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. After the email is sent, delete the folder.

1

 

 

2) To help achieve the highest accuracy, it is

 

 

important that the scanned image shows the

 

 

entire card and that the image is good. If using

 

 

an 800 scanner, recalibrate. If recalibration

 

 

does not help, we recommend collection of a

 

 

secure scan be provided for review.

No card scans properly

Are you using an 800 scanner?

Yes –

 

 

 

1) Please confirm that the 800 model is

 

 

compatible and recalibrate the scanner. Note:

 

 

there are models of the 800 scanner that do

 

 

image capture only without OCR support.

 

 

2) Please confirm card is being inserted into

 

 

scanner with proper orientation (image face

 

 

down).

 

Front Desk starts but the

Yes – This may be caused by an installation error

 

Snapshell IDR does not power

of the driver or SDK. Uninstall both the driver/SDK

 

up?

using Add/Remove Programs and then reinstall

 

 

driver followed by SDK.

 

Front Desk starts but does not

Yes –

 

 

detect the scanner?

1) Confirm that another open application is not

 

 

using the scanner. A scanner can only connect

 

 

to one software application at a time. If this is

 

 

the problem, close the application and restart

 

 

Front Desk.

 

 

2) The scanner driver may not have been

 

 

installed properly. Apply the hot fix for

 

 

LobbyWorks 4.0.6.1. Uninstall the CSS SDK

 

 

using Add/Remove programs. Install the latest

 

 

SDK (9.42.37 or later). If the scanner was the

 

 

800 model, recalibrate the scanner.

 

Front Desk displays errors when

Yes –

 

 

attempting to start the application

1) If you encounter any device compatible error

 

 

during launch of Front Desk, manually register

 

 

the following DLLs located in the LobbyWorks

 

 

installed path bin folder:

 

 

-

BIZCOM.dll

 

 

-

ScanW.dll

 

 

-

ScanWex.dll

 

 

2) The CSS SDK may have been uninstalled.

 

 

Please confirm that a single version of the

 

 

CSS SDK is installed.

What does a per-character accuracy rate mean?

A 99% OCR accuracy rate does not mean that only one license out of 100 will be wrong. It means that approximately one character will misread on every license (assuming that each license has approximately 100 characters). A misread could be O vs 0, i vs l, u vs v, etc. This does not mean that every card will have one mistake – you could have three cards read perfectly and one card with multiple mistakes.

Why do some licenses work in Autodetect mode while for other licenses I need to select a specific state?

Auto detection like OCR works on visual information but instead of looking for characters it is looking for shapes, usually the shape of the word that represents the state or some other unique identifier that can only be found on one state. To help the SDK with auto detection, it is important that the scanned image shows the entire card and that the image is good.

How do I recalibrate the 800 scanner on LobbyWorks 4.0.6.1 or later?

When calibration of the scanner completes via Front Desk or Kiosk, the following files will be created in the ScanShell800 folder in the system:

PixGan6.dat

2

PixGanG6.dat

PixOff6.dat

PixOffG6.dat

To recalibrate the scanner, delete these files and relaunch the Front Desk or Kiosk application in the system.

Path for WinXP: C:\Documents and Settings\All Users\Application Data\Card Scanning Solutions\ScanShell800

Path for VISTA: C:\ProgramData\Card Scanning Solutions\ScanShell800

Path for Windows 7: C:\ProgramData\Card Scanning Solutions\ScanShell800

3

File Characteristics

Fact Name Detail
Technology Used LobbyWorks® 4.0 utilizes Optical Character Recognition (OCR) and pattern recognition algorithms for scanning and processing driver licenses and IDs.
OCR Accuracy While striving for the highest recognition rate, the OCR technology's per-character accuracy rate ranges between 95-99% when properly configured.
Hologram Handling The new Snapshell IDR scanner, designed to manage light better, addresses the issue of holograms obstructing text on some new driver license designs, which can hinder OCR accuracy.
Software Updates Continuous SDK updates are released by Card Scanning Solutions to accommodate new and updated driver license designs, ensuring compatibility and resolving recognition issues.
Troubleshooting Misreads If a driver license does not scan properly, users are advised to check settings within LobbyWorks, recalibrate if using an 800 scanner, or provide a secure scan for technical support.
Calibration of 800 Scanner To recalibrate the 800 scanner for optimal performance, users should delete specific calibration files and then relaunch the Front Desk or Kiosk application.

Steps to Writing Drivers License

Filling out the Drivers License form necessitates a thorough understanding of the process and the potential issues that might arise, especially with technology like Optical Character Recognition (OCR) and its limitations. When a driver's license doesn't scan correctly, the issue could stem from various factors such as OCR accuracy, newer ID designs with holograms, or improper setup. The steps below outline how to effectively address these problems, ensuring the smooth capture and processing of ID information.

  1. Begin by assessing if the fields of the driver license are being incorrectly captured. If so, proceed to verify both the Autodetect and state-specific settings in the Front Desk software.
  2. If the problem persists, check for the latest Card Scanning Solutions (CSS) Software Development Kit (SDK) to see if an update addresses the issue. If not, a secure scan of the ID must be acquired.
  3. If handling licenses with holograms using an 800 model scanner and encountering issues, upgrade to the Snapshell IDR model for improved data capture.
  4. For licenses previously compatible with Autodetect but now requiring specific state selection, provide a secure scan for further review.
  5. Should the OCR introduce numerous typos, achieve the highest accuracy by ensuring the whole card is visible in the scan. If using an 800 model scanner and recalibration doesn't solve the issue, secure scan collection is advised.
  6. In cases where no card scans correctly with an 800 scanner, confirm its compatibility and recalibrate. Make sure the card is inserted properly into the scanner (image face down).
  7. If Front Desk doesn't recognize the Snapshell IDR upon startup or fails to detect the scanner at all, this might indicate an installation error with the driver or SDK. The resolution involves uninstalling both via Add/Remove Programs and then reinstalling the driver followed by the SDK.
  8. Should Front Desk display errors during launch, manually register the DLLs mentioned in the instructions, and ensure a single version of the CSS SDK is installed.
  9. To recalibrate the 800 scanner, delete specific files as detailed in the instructions and relaunch the Front Desk or Kiosk application.

Understanding the per-character accuracy rate is crucial for setting realistic expectations about OCR technology and its limitations. Similarly, knowing why some licenses work in Autodetect mode while others require a state selection helps in troubleshooting and ensuring accurate data capture. Following these steps meticulously will facilitate a smoother process for filling out the Drivers License form and handling any issues that arise.

Important Details about Drivers License

What steps should I take if a driver's license does not scan properly?

To address scanning issues, please ensure that the Autodetect and state-specific settings in LobbyWorks Front Desk are correctly applied. If the problem persists, check for the latest CSS SDK updates, as they might contain a fix for your issue. If these steps do not resolve the scanning problem, you will need to create a "cssnlogdir" folder on your C drive to capture a secure scan of the problematic card. Compress this folder, send it to Honeywell Technical Support, and then delete the folder.

Why does the OCR technology make errors when entering data?

The optical character recognition (OCR) technology in use aims for the highest accuracy, typically achieving a per-character accuracy rate between 95-99%. However, it's not foolproof. Errors can occur due to the inherent limitations of OCR technology or due to obscured information on the driver's license, such as text hidden behind holograms. Improving the scanned image quality and ensuring the entire card is visible can help increase accuracy. For persistent issues, collecting a secure scan for review is recommended.

My driver's license has a hologram, and the information isn't scanning correctly. What can I do?

If holograms on the driver's license are obstructing text and preventing accurate scanning, an upgrade to the Snapshell IDR model scanner is recommended. This model features improved light management capabilities, designed to better capture data from licenses where holograms obscure text. It specifically addresses the limitations faced by the 800 model scanner in reading new driver license designs.

The Snapshell IDR does not power up or the scanner is not detected by Front Desk. How can I fix this?

If the Snapshell IDR model doesn't power up or isn't detected, the issue might stem from an installation error of the driver or SDK. Uninstall both using Add/Remove Programs and reinstall them, starting with the driver followed by the SDK. In case the Front Desk doesn't detect the scanner, ensure that no other application is using it, and consider applying a hot fix for LobbyWorks 4.0.6.1 or reinstalling the latest CSS SDK if necessary.

How is per-character accuracy rate calculated?

A 99% OCR accuracy rate implies that on average, one character might be incorrectly scanned for every 100 characters on the license. This rate does not guarantee flawless scans for every card but indicates the overall reliability of the OCR technology. Misreads might occur with similar-looking characters, but they do not mean every card will have errors; many will scan correctly.

Why do some licenses require selecting a specific state instead of using Autodetect?

Autodetect functionality relies on visual information, identifying unique identifiers like the state's name shape on the license for processing. Some licenses might not be read correctly in Autodetect mode if their designs or identifiers do not align with the stored templates or if the scanned image quality is poor. In these cases, selecting a specific state for the license scan can help ensure accurate data capture.

How can I recalibrate the 800 scanner for better performance?

To recalibrate the 800 scanner, locate and delete the following files: PixGan6.dat, PixGanG6.dat, PixOff6.dat, and PixOffG6.dat from the ScanShell800 folder within the system directories of Windows XP, Vista, or 7. Once these files are deleted, relaunch the Front Desk or Kiosk application to complete the recalibration process.

What should I do if every card I scan results in errors?

First, confirm that your 800 model scanner is properly calibrated and that you are inserting the cards with correct orientation (image face down). If calibration and orientation are correct, and if your scanner supports OCR technology but is still not scanning correctly, checking for compatibility and recalibrating the scanner might be necessary. For scanners capturing images without OCR support, upgrading or consulting technical support for a solution that fits your requirements could be beneficial.

Common mistakes

Filling out a driver's license form correctly is crucial, yet many applicants make errors during the process. One common mistake is neglecting to check the entire form for accuracy before submission. It's easy to overlook a misspelled name or an incorrect address, but these small errors can lead to significant issues later on. The information on a driver's license must be precise, as it not only serves as a form of identification but also plays a critical role in legal and administrative matters.

Another mistake involves misunderstanding the instructions regarding the submission of supporting documents. Applicants sometimes submit incomplete or improper documentation, which can delay the processing of their application. It's important to carefully review the list of required documents and ensure that each one meets the specified criteria. This typically includes proof of identity, proof of residency, and potentially additional documents if the applicant is trying to update their legal status or name.

Applicants often underestimate the importance of providing accurate contact information. A phone number or email address that is not current can disrupt communication between the applicant and the licensing authority. This can result in missed notifications about issues with the application or delays in receiving the license. Ensuring contact information is up-to-date is essential for a smooth application process.

A significant yet common error is failing to disclose a complete driving history. This includes not only local but also out-of-state incidents that might affect one's driving record. The omission of such information can lead to legal complications and even the denial of the driver's license application. Transparency regarding one's driving history is imperative for an accurate evaluation of the applicant's eligibility for a license.

Many individuals do not realize the impact that a poorly captured photograph can have on the validity of their driver's license. If the photograph does not meet the required standards—such as being too dark, too light, or not showing a clear, front view of the applicant's face—it may be rejected or cause problems in situations where identification verification is necessary. It's crucial to follow the guidelines for the license photograph to ensure it is acceptable.

Last but not least, the failure to acknowledge the importance of reviewing the form for optical character recognition (OCR) compatibility is a mistake. With the increasing use of technology in document processing, ensuring the form is filled out in a manner that is conducive to OCR can prevent errors in data capturing. This is particularly significant in jurisdictions that have adopted digital scanning methods as part of their application process. Understanding and adhering to these technological requirements can mitigate the risk of errors in the issuance of the driver's license.

Documents used along the form

When applying for or renewing a driver's license, several other forms and documents are typically involved in the process to ensure compliance with legal requirements and verification of identity and eligibility. Understanding these additional forms and documents can streamline the application process and help applicants prepare adequately before visiting the Department of Motor Vehicles (DMV) or equivalent state agency.

  • Birth Certificate: This crucial document serves as proof of identity and age. A certified copy may be required to verify the applicant's date of birth and citizenship status.
  • Social Security Card: This card is often required to verify the applicant’s Social Security Number (SSN), which is used for identity verification and tracking driving records across states.
  • Proof of Residency: Utility bills, lease agreements, or mortgage statements are commonly used to confirm the applicant's current address within the state issuing the driver's license.
  • Passport: A valid U.S. passport can act as a supplement or alternative to a birth certificate, especially for proof of citizenship.
  • Immigration Documents: For non-U.S. citizens, documents such as a Permanent Resident Card (Green Card), visa, or employment authorization document may be necessary to establish legal presence in the country.
  • Marriage Certificate or Divorce Decree: In cases where the applicant has changed their name due to marriage or divorce, these documents may be required to verify the name change.
  • Vehicle Registration and Proof of Insurance: Although not directly part of the driver's license application, individuals looking to register a vehicle or transfer a title simultaneously will need these documents.
  • Application for Driver's License (DL) Form: This form collects basic personal information, details about the applicant’s driving history, and consent to abide by state driving laws.
  • Driver's Education Completion Certificate: First-time drivers, especially minors, may need to show completion of a driver's education course as part of their application.
  • Medical Examination Report: Some states require a physical examination form filled out by a licensed physician to ensure the applicant meets the health standards for operating a vehicle safely.

Navigating through the process of applying for a driver's license can be complex, requiring multiple documents to establish identity, residency, legal presence, and eligibility. Preparing these documents in advance can help ensure a smoother process, reduce wait times, and avoid unnecessary trips to the DMV office. Remember to check the specific requirements of your state's DMV, as they can vary significantly from one state to another.

Similar forms

The passport application process is notably similar to the drivers license application in its reliance on documentation verification and the use of technology to ensure the authenticity and accuracy of the information provided. Much like how the drivers license application uses Optical Character Recognition (OCR) technology to scan and process information, the passport application process also involves electronic scanning of documents to verify the identity and citizenship of the applicant. Both processes require the submission of personal information and documents, which are then electronically scanned and stored for record-keeping and verification purposes. Furthermore, the use of holograms and other security features in passports mirrors the updated drivers license designs' emphasis on preventing fraud.

Another document application process that shares similarities with the drivers license is the voter registration form. Both involve the collection and verification of personal identification information to ensure eligibility. While voter registration does not typically involve scanning technology as advanced as OCR, it does require accurate data entry and verification to prevent fraud and ensure that each individual's submission is valid and corresponds to a unique, eligible citizen. The processes share a common goal of maintaining accurate and secure records to uphold the integrity of their respective systems—driving for one and voting for the other.

The process of applying for a Social Security card also bears resemblance to that of obtaining a drivers license. Both require the submission of personal information and supporting documents to verify identity. The Social Security Administration, much like the DMV, uses technological solutions to process applications and prevent fraud. Although Social Security card applications may not use OCR technology specifically, there is a parallel in the importance both systems place on accuracy, security, and fraud prevention through the careful examination of documents and personal details.

Finally, the process to apply for a library card parallels the drivers license application in several ways. Both require individuals to provide personal information and sometimes proof of address or identity. While library systems may not employ advanced OCR technology for document scanning, there is an emphasis on ensuring the accuracy of the information provided, to grant access to services. Both processes include a form of data entry, record-keeping, and the occasional need to update or verify information to maintain accurate and current records. Like drivers licenses, library cards function as a form of identification and access, underlining the importance of precise and secure data handling.

Dos and Don'ts

Filling out a Driver's License form is an important process that requires accuracy and attention to detail. To ensure that you complete this process successfully, here are some key dos and don'ts to keep in mind:

  • Do double-check the information for accuracy before submitting the form. Errors or typos can lead to complications or delays.
  • Do use a clear and legible writing if the form is filled out by hand, ensuring that all entries are easily readable.
  • Do follow the specific instructions provided for each section of the form to avoid any errors.
  • Don't leave any required fields blank. If a section does not apply to you, mark it with "N/A" (not applicable) to indicate that you have seen and acknowledged the question.
  • Don't guess the information. If you're unsure about a detail, it's better to verify the correct information before entering it.
  • Don't use correction fluid or tape on the form. Mistakes should be neatly crossed out with a single line, and the correct information should be written clearly.

Accuracy and completeness of the form are crucial. The process can be smooth and efficient if these guidelines are followed carefully. Remember, this is about ensuring your identification is valid and accurately reflects your personal details, so taking the extra time to review and affirm your information can make a significant difference.

Misconceptions

There are several misconceptions about the process of scanning and recognizing driver licenses through technologies like Optical Character Recognition (OCR). Understanding these can help in effectively managing expectations and troubleshooting common issues.

  • Misconception 1: OCR technology is infallible. Despite advancements, no OCR technology achieves 100% accuracy. The expected accuracy range for character recognition is between 95-99% when settings are optimally configured.

  • Misconception 2: New driver license designs do not affect OCR performance. On the contrary, many new driver license updates include holograms that can obscure text, challenging OCR technology's ability to accurately capture data. Specific scanners have been developed to better manage these obstructions.

  • Misconception 3: Once compatible, always compatible. As driver license designs evolve, previously compatible licenses may require updated software to be accurately read due to the introduction of new templates.

  • Misconception 4: If a license doesn’t scan correctly, the problem is the license. Many factors, including the scanner model, its calibration, and software updates, can affect the scanning process. It's not always the physical license that's at fault.

  • Misconception 5: Calibration is a one-time requirement. Regular recalibration is necessary for optimal scanner performance, especially for models that rely heavily on image quality for data capture.

  • Misconception 6: All scanners work with all templates. Compatibility can vary significantly between scanner models and license templates, making it important to ensure that hardware and software are aligned.

  • Misconception 7: A misread character is a rare occurrence. A 99% OCR accuracy rate means that approximately one character per license could be misread, assuming an average of 100 characters per license.

  • Misconception 8: Software updates are unnecessary if the scanner is working. Regular software updates are critical to accommodate new and updated driver license designs to maintain high recognition rates.

  • Misconception 9: Auto-detection works for all licenses. While auto-detection simplifies the process for many licenses, certain designs may still require manual selection of state-specific settings for accurate recognition.

  • Misconception 10: An issue with scanner detection is always hardware-related. Software issues, including driver/SDK installation errors, can also prevent scanner detection and require troubleshooting steps that may involve software reinstallation or updates.

Addressing these misconceptions is key to managing the use of OCR technology in capturing and processing driver license information effectively. It’s crucial for users to stay informed about the limitations and requirements of their specific hardware and software configurations to minimize issues in license recognition.

Key takeaways

When using the Drivers License form, there are several key takeaways to remember to ensure accuracy and efficiency:

  1. Optical Character Recognition (OCR) technology is used to scan and capture data from driver licenses, aiming for the highest possible recognition rate. Despite advancements, no OCR technology achieves 100% accuracy, with current systems reaching between 95-99% accuracy.

  2. New driver license designs often include holograms to combat fake IDs. These holograms can interfere with OCR technology. To mitigate this, upgrading to scanners better equipped to handle such designs, like the Snapshell IDR model, is advised for improved data capture.

  3. Continuous updates to the Card Scanning Solutions (CSS) Software Development Kit (SDK) are released in response to new or updated driver license designs. Updating to the latest version of the SDK can help resolve issues with unrecognized license templates.

  4. If a driver license does not scan properly, verifying the settings in the scanning software and checking for SDK updates are first steps. If issues persist, a secure scan may need to be collected for further technical support.

  5. Achieving high OCR accuracy requires the entire card to be visible in the scan and for the image to be clear. Recalibration of the scanner may be necessary if the image quality is poor or if a high rate of errors is observed.

  6. Scanner models without OCR support or improper installation of drivers or SDKs can prevent the scanning system from operating correctly. Verifying compatibility, proper installation, and scanner recalibration are critical steps in troubleshooting.

  7. The per-character accuracy rate of OCR technology indicates the expected accuracy of character recognition on a per-character basis, not the overall accuracy of entire licenses. This means that on average, one might expect one character to be read incorrectly for every 100 characters on a scanned license.

  8. Some licenses may automatically be recognized (Autodetect mode), while others require manual state selection due to the OCR's reliance on visual cues that can vary significantly from one state's license design to another.

  9. Recalibrating an 800 scanner involves deleting specific files generated during the calibration process and restarting the scanning application. This step is often necessary to maintain optimal scanning performance.

Understanding these aspects can greatly improve the experience of using driver license scanning technology, ensuring more accurate data capture and reducing the time needed for visitor registration processes.

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