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When you fly with United Airlines and face the unfortunate experience of a delay or loss of your checked property, the United Airlines Customer Property Claim Form becomes a necessary step in seeking resolution. This form expresses United's apologies for your inconvenience and outlines the process required to file a claim. It stresses the urgency of completing and returning the form promptly to ensure the best chances of recovering your property, underlining a 45-day return policy beyond which claims cannot be pursued against the airline. Detailed in the form are instructions for providing a comprehensive list of each item lost, ensuring accuracy to facilitate the tracing efforts. It also highlights the necessity of including documents such as the passenger ticket receipt, baggage claim checks, and original proof of purchase for items over $100, among others, to assist in claim processing. For domestic flights within the United States, United caps its liability for lost baggage at $3,300 per ticketed passenger unless higher value was declared prior to the flight, with specific rules for wheelchairs and other assistive devices. International travel baggage liability is governed by different standards, specifically the Warsaw and Montreal Conventions, with limits set per kilogram or per passenger. The form, thorough in its design, requires detailed personal, flight, and baggage information to proceed with the claim, emphasizing the airline's commitment to address and resolve the issue. Additionally, it mentions the legal implications of submitting false claims, reinforcing the importance of accurate and truthful submissions.

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Customer Property Claim Form

UNITED ■.

Please accept our sincere apologies for the inconvenience you have been caused by the delay of your checked property. To assist us with your claim, please complete and return this form.

While our efforts to locate your property continue, it is of the utmost importance to promptly complete this claim form and return it to us as soon as possible. The most intensive phase of tracing is based on the information provided on this claim form. In the event you fail to return the completed claim form within 45 days, no action shall lie against United Airlines. The claim form should be completed in its entirety with a detailed description of each individual item contained within the bag(s), or the items missing from the baggage, including signatures from all persons impacted. If your claim involves more than one bag, please itemize each bag and its contents separately. The accuracy of the information you provide enhances our ability to locate your property through our tracing efforts. Failure to include requested information may affect the processing of your claim.

In addition, please include the following items in addition to this signed form to assist in processing your claim:

Customer copy of the light ticket, or ticket receipt

Original proof of purchase for items valued at $100 USD or higher

Baggage claim checks

Excess value receipt, if excess value was declared at check in

For interim expense reimbursement, receipts are required for all items purchased

European customers, please include bank name and address, account name and ABA/Chips number

Clear and legible copy of driver’s license or other government issued photo ID for each person on claim.

Important: Please retain copies of all documents you send to us, for your records.

Notice of Baggage Liability Limits

For domestic travel between points within the United States (except for domestic portions of interna- tional journeys), United’s liability for loss of, damage to, or delay in delivery of a passenger’s checked baggage is limited to $3,300 per ticketed passenger, unless a higher value is declared in advance and appropriate charges are paid. In accordance with 14 CFR Part 382, the above limit of liability does not apply for loss, damage or delay of wheelchairs or other assistive devices. Excess value may not be declared on certain types of articles. United assumes no liability for high value, fragile, or perishable items carried in connection with domestic travel. For a complete list of excluded items, see the terms in our Contract of Carriage or at our website, united.com.

For international travel to which the Warsaw Convention applies, liability for loss, delay, or damage to baggage is limited to $20 per kilogram (approximately $9.07 per pound) up to $640, and $400 per passenger for unchecked baggage.

For international travel to which the Montreal Convention applies, liability for loss, delay, or damage is limited to 1,131 SDR per passenger for baggage, whether checked or unchecked. Exchange rates are available at www.IMF.org.

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Customer Property Claim Form

UNITED ■.

Personal and light information, please type or print legibly

 

 

 

 

Type of Claim:

Damage

Interim

Loss

 

Pilferage

 

 

 

 

File reference number

 

 

 

 

 

 

Baggage Claim Check Nos.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name

Last

 

First

MI

 

 

 

Home Phone

 

Business Phone

 

Mr.

 

 

 

 

 

 

 

 

 

 

Area Code

 

Areas Code

 

Mrs.

 

 

 

 

 

 

 

 

 

 

(

)

 

(

)

 

Miss

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Home Address

 

 

 

 

 

 

 

 

 

 

Occupation

 

Employed By

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City

 

 

 

 

 

 

 

 

 

 

Business Street Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

State/Province

 

 

 

E-Mail Address

 

 

 

 

 

City/State/Province

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I

 

 

 

 

Zip/Postal Code

 

 

 

 

 

 

Country

 

 

 

Zip/Postal Code

 

Country

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Bags Checked

 

Total Bags Lost

Number of Passengers

 

 

MileagePlus or Frequent Flyer

 

When and where

 

 

 

 

 

 

 

 

Travelling

 

 

 

Number/Airline

 

Was your bag last seen?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Excess Bag Yes

 

Did you declare and

Yes

 

 

 

Where did you check your baggage?

 

 

 

 

Fee Paid?

 

pay for higher value?

Value: $__________

 

Ticket Counter________ Curbside_______ Other_________

 

No

 

 

 

 

 

 

No

 

 

 

 

Was your bag(s)

 

Yes

 

 

If yes, were you

Yes

 

 

City and Airline who handled

 

Reason for Reroute

 

rerouted or

 

 

 

 

given a different

 

 

 

rerouting

 

 

 

 

rechecked enroute?

 

No

 

 

claim check?

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did you attempt to

 

Yes

 

 

 

At what UA office did you report

 

Has loss been reported to another airline?

 

 

claim baggage as

 

 

 

 

 

your loss?

 

 

 

Yes

 

No

 

 

 

 

soon as you arrived?

 

No

 

 

 

 

 

 

 

If yes, please give airline and city where reported:

 

 

 

 

 

 

 

 

 

Have you or members of your household ever filed a claim before

 

Yes

 

If yes, Airline(s)__________________________________

 

this one with any airline(s) for baggage loss, damage, or pilferage?

 

No

 

Date(s)__________________________________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Complete itinerary

From

To

Airline

Flight #

Date

Certiication and understanding

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mails. Any such claims received by United Airlines are reported to US Postal authorities.

I do hereby promise the foregoing statement and those on all accompanying forms and supporting documents to be accurate, complete, true and I hereby make a claim against United Airlines in the

amount of $

 

for loss occurring on

 

, 20

 

.

 

Requires signature of each customer claiming lost property.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer Signature

 

 

Date

Customer Signature

 

 

 

Date

 

 

 

 

 

 

 

 

 

Customer Signature

 

 

Date

Customer Signature

 

 

 

Date

 

 

 

 

 

 

 

 

 

 

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Customer Property Claim Form

Baggage description and contents listing

UNITED ■.

List contents separately if more than one

Type of Bag

Color of Bag

Manufacturer

Date Purchased

Original Cost

bag

I

I

I

I

 

 

 

Initials, Marks, Labels, or other Exterior Identification. List name of any person(s) which may be on documents, papers, etc.

Description of contents: If claim is for more than 1 customer, please indicate ownership of items. Gender: M= Male, F= Female, CH=Child, INF= infant (0-3 yrs.)

Qty Article/Item Size

Gender

Description, Color, Material, Brand Label

Where

Date

Original

 

M, F, CH, INF

 

Purchased

Purchased

Cost

If additional space is needed, please attach separate paper with same data as above

Total value of bag and

contents

Include the following items with your claim

Passenger ticket receipts for each person involved in this loss

Baggage claim checks

Excess value receipt, if applicable

Interim Expense Reimbursement receipts

Copy of driver’s license or other government issued photo ID for each person in the claim Include original proof of purchase for items valued at $100 or higher

Mail or fax to: United Airlines, Inc.

Baggage Resolution Service Center 611 Lockhaven Drive

Houston, TX 77073 Phone 1-800-335-2247

Local 1-281-821-3526 Fax 1-281-553-1484

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File Characteristics

Fact Name Detail
Submission Deadline The completed claim form must be returned within 45 days, or no action can be taken against United Airlines.
Required Information for Claim Processing For processing the claim, customers must provide a completed form with a detailed description of items, original proof of purchase for items over $100, baggage claim checks, excess value receipt if applicable, receipts for interim expenses, banking details for European customers, and a clear copy of a government issued photo ID.
Notice of Baggage Liability Limits For domestic travel within the United States, liability for lost, damaged, or delayed baggage is limited to $3,300 per ticketed passenger unless a higher value is declared. The limits are different for international travel subject to the Warsaw and Montreal Conventions.
Exclusions from Liability United Airlines does not assume liability for high value, fragile, or perishable items within checked baggage for domestic flights, as outlined in their Contract of Carriage.
Governing Law for International Travel For international travel, baggage liability limits are governed by the Warsaw Convention and the Montreal Convention, with specific liability limits applying to losses, delays, or damage to baggage.

Steps to Writing United Airlines

Filing a United Airlines Customer Property Claim Form marks the beginning of the formal process to address issues related to delayed, lost, or damaged baggage. It's important to fill out this form comprehensively and precisely to ensure that your claim is processed efficiently. The data you provide will be pivotal in tracing and possibly recovering your property. Timeliness is crucial, given the stipulations around claim submission deadlines. Follow these outlined steps to complete your form correctly.

  1. Start by selecting the Type of Claim (Damage, Interim, Loss, Pilferage) by checking the appropriate box.
  2. Enter the File reference number and Baggage Claim Check Nos. in their respective fields.
  3. Fill in your Name (Last, First, MI) and Title (Mr./Mrs./Miss).
  4. Provide both Home and Business Phone numbers, including the area code.
  5. Include your Home Address, specifying City, State/Province, Zip/Postal Code, and Country.
  6. Add your E-Mail Address for communication.
  7. List your Occupation and details of the entity Employed By, including its Business Street Address, City, State/Province, Zip/Postal Code, and Country.
  8. Specify the Total Bags Checked, Total Bags Lost, and the Number of Passengers affected.
  9. For loyalty program members, enter the MileagePlus or Frequent Flyer Number/Airline.
  10. Detail the circumstances around the last sighting of your baggage under When and where was your bag last seen?
  11. Clarify if Excess Bag Fee Paid? by marking Yes or No, and provide the declared Value and location where you checked your baggage.
  12. Answer questions related to the rerouting of your bag(s), attempts to claim baggage upon arrival, and if the loss has been reported to another airline, providing specific details as requested.
  13. Indicate whether you or household members have filed a previous claim with any airline by marking Yes or No, and elaborate if answered affirmatively.
  14. Complete the itinerary section, specifying travel details from origin to destination, including Airline, Flight #, and Date for each leg of your journey.
  15. Provide your certification by promising the accuracy of the provided information, indicating the total claim amount, and the date of the incident. Each customer claiming lost property must sign and date the form.
  16. For the Baggage description and contents listing section, provide detailed information regarding each bag, including Type of Bag, Color, Manufacturer, Date Purchased, and Original Cost, followed by a detailed description of initials, marks, labels, or other exterior identification.
  17. List each item contained within the bag(s), specifying Quantity, Article/Item, Size, Gender (if applicable), Description, Color, Material, Brand Label, Where Purchased, Date Purchased, and Original Cost.
  18. Calculate the Total value of the bag and its contents and mark the appropriate declaration.
  19. Attach all required supplementary documents as listed, including ticket receipts, baggage claim checks, proof of purchase for items over $100, and a copy of a government-issued photo ID for each person involved in the claim.
  20. Finally, mail or fax the completed form and all accompanying documents to the provided United Airlines, Inc., Baggage Resolution Service Center address or fax number.

Upon submission, your claim will undergo a thorough review process. Keeping copies of all submitted documents is advisable for future reference or follow-up. Timely and accurate completion of this form and submission of all required documents will facilitate the efficient processing of your claim.

Important Details about United Airlines

What is the United Airlines Customer Property Claim Form for?

The United Airlines Customer Property Claim Form is designed for passengers who have experienced delays, losses, or damage to their checked baggage. By completing and returning this form, passengers can file a claim to potentially receive compensation or assistance in locating their missing or damaged items. Prompt submission of this form, alongside the requested documentation, is crucial for the claim's processing.

How soon should the claim form be returned to United Airlines?

It is highly recommended that the claim form be returned to United Airlines as soon as possible. There is a crucial 45-day window from the event date within which the completed claim form must be returned. Failure to submit within this period may result in the inability to take any action against United Airlines regarding the claim.

What information is required on the claim form?

The form requires detailed information about the passenger(s), including contact details and MileagePlus or Frequent Flyer number, if applicable. It also asks for specifics about the baggage, including the number of bags checked, lost, and a detailed list of the contents in each bag. Accurate and detailed descriptions, including the value of the items and any identifying marks on the bag, improve the chances of locating the property.

What additional documents are needed alongside the claim form?

In addition to the signed claim form, passengers should include their flight ticket or receipt, original proof of purchase for items valued at $100 USD or more, baggage claim checks, excess value receipt (if applicable), and receipts for any interim expenses. European customers must also provide banking details. A clear copy of a government-issued photo ID for each claimant is also required.

What are the baggage liability limits for United Airlines?

For domestic travel within the United States, United's liability for baggage issues is capped at $3,300 per ticketed passenger, unless a higher value was declared and additional charges were paid. For international travel, the liability limits are governed by the Warsaw or Montreal Conventions, with specific compensation amounts provided for in the form. Higher-valued, fragile, or perishable items have different liabilities and are often excluded from claims.

What happens if you fail to include all the requested information?

Omitting requested information or failing to provide detailed documentation can affect the processing of your claim. It's essential to provide comprehensive details and all requested documentation to ensure your claim is processed efficiently and increases the possibility of retrieving lost items or receiving appropriate compensation.

Can claims be filed for damaged or delayed wheelchairs and assistive devices?

Yes, United Airlines does not apply its general liability limits for lost, damaged, or delayed wheelchairs and other assistive devices. Passengers who experience issues with these items are encouraged to file a claim to seek resolution, as these are handled with prioritization in accordance with 14 CFR Part 382.

Where and how can you submit the completed claim form and accompanying documents?

The completed claim form and all necessary documents can be mailed or faxed to the United Airlines Baggage Resolution Service Center at the address and numbers provided on the form. Keeping copies of all submitted documents for your records is important for future reference or follow-up on the claim.

Common mistakes

Filling out the United Airlines Customer Property Claim Form requires attention to detail and accuracy. A common mistake is not providing complete personal and flight information. This includes typing or printing information legibly to ensure all details are clear and readable. Incorrect or incomplete information could delay the claim process.

Another error involves the list of items contained within the baggage. Claimants often give vague descriptions or fail to include the original purchase date and cost. Providing a detailed description, including brand, color, material, and the original proof of purchase for items valued at $100 USD or higher, is essential. It enhances the airline’s ability to accurately assess and process the claim.

Many forget to include all required documentation with their claim form. Apart from the signed claim form itself, it is important to attach the customer copy of the flight ticket or ticket receipt, baggage claim checks, any excess value receipt, and a clear copy of a government-issued photo ID for each person on the claim. Including receipts for interim expense reimbursement is also crucial but often overlooked.

Claimants sometimes miss the signature requirement. The form requires the signatures of all customers claiming lost property. A claim without all necessary signatures may be considered incomplete and could result in the delay or denial of the claim.

A significant oversight is not adhering to the 45-day submission deadline. The form clearly states that if the completed claim form is not returned within 45 days, no action shall lie against United Airlines. Waiting too long to submit the claim form can lead to the claim being ineligible for consideration.

Documents used along the form

When dealing with a situation involving lost, delayed, or damaged baggage with United Airlines, the Customer Property Claim Form is just one part of a comprehensive documentation process. This level of documentation ensures a streamlined claims process, providing all necessary information to expedite the recovery or reimbursement for your items. Additional documents play crucial roles in substantiating the claim, easing communication, and enhancing the accuracy of the assessment for compensation. Understanding these documents is vital for customers navigating through their claim.

  • Passenger Ticket Receipt: This serves as proof of your travel arrangements with the airline. It contains details about your flight itinerary, ticket number, and date of travel, which are essential for validating your claim.
  • Baggage Claim Checks: Provided at the time of check-in, these checks are your primary evidence that the airline took custody of your bags. The unique identification numbers on these checks are crucial for tracking your lost or delayed luggage.
  • Excess Value Receipt: If you declared items in your baggage as having a value beyond the standard liability limit and paid for additional coverage, this receipt is necessary to claim the declared value.
  • Interim Expense Reimbursement Receipts: For expenses incurred due to delayed baggage, such as clothing and toiletries, retain and submit all receipts as part of your claim for reimbursement.
  • Original Proof of Purchase: For items valued at $100 USD or higher, original receipts or credit card statements serve as proof of the value, which is critical for accurately compensating lost, damaged, or stolen items.
  • Copy of Government Issued Photo ID: A clear and legible copy of an identification document for each person making a claim helps verify identity and ownership of the lost or damaged baggage.
  • European Bank Information: For customers in Europe, bank details including the bank name and address, account name, and ABA/CHIPS numbers, are required for processing any reimbursements or compensations directly to bank accounts.
  • Personal Letter of Explanation: Though not always mandatory, a personal account detailing the impact of the lost, delayed, or damaged baggage can provide context that supports your claim. It can also highlight any significant inconvenience or specific losses incurred.

Together, these documents form a comprehensive dossier that can significantly enhance the processing and resolution of a baggage claim with United Airlines. It is imperative to collect and organize these documents as promptly and accurately as possible. Delay or absence of these critical components may hinder the claims process, leading to potential delays in resolving your claim. Each document serves as a piece of the puzzle in telling the full story of your travel experience and the challenges faced, enabling the airline to address and rectify the situation effectively.

Similar forms

The United Airlines Customer Property Claim Form bears a strong resemblance to an Insurance Claim Form. Both processes necessitate the claimant's detailed reporting of incidents and losses. Just like the United Airlines form requires specific details about the loss or damage to baggage, an insurance claim form asks for comprehensive information concerning the incident (e.g., date, time, and nature of the loss or damage) and the property or items affected. Both forms also typically require the submission of supporting documents, such as receipts and proof of ownership, to validate the claim.

This form also shares similarities with a Credit Card Dispute Form, which customers fill out when they question a charge on their statement. In each case, the person filing must provide precise information about the transaction or the incident leading to the dispute or claim. The United Airlines form and the credit card dispute form both require the customer to detail the problem (lost baggage or questionable charge) and submit any pertinent documentation, such as receipts or tickets, that support their case. Timeliness is also crucial in both scenarios to ensure the respective institution can rectify the situation effectively.

Another document that parallels the United Airlines claim form is a Warranty Claim Form. When a customer purchases a product that fails to perform as advertised, they must fill out such a form to request repair, replacement, or compensation. Similarly, both forms require the customer to offer a full account of the issue, detail the affected items, and provide proof of purchase or ownership. Just like submitting a warranty claim, filing the United Airlines property claim form is the first step in seeking resolution or compensation for one's grievances.

Lastly, the Property Damage Claim Form that one might submit to a city or municipality after sustaining property damage due to public infrastructure failure or maintenance activities mirrors the United Airlines form in structure and purpose. In both instances, claimants must give a comprehensive description of the damage, list each item affected, and, if possible, estimate the value or cost of the damage. Supporting evidence, such as photos, receipts, or repair estimates, are also critical to substantiate the claims in each context.

Dos and Don'ts

Filling out forms can sometimes feel like navigating through a maze. When it comes to the United Airlines Customer Property Claim Form, it's crucial to pay attention to detail. Here are some do's and don'ts that could help make the process smoother.

  • Do fill out the form completely and provide a detailed description of each item in your baggage. The more information you provide, the easier it will be for United Airlines to assist with your claim.
  • Do include all required additional items such as the customer copy of the flight ticket, original proof of purchase for items valued at $100 or more, baggage claim checks, and a clear copy of a government-issued photo ID.
  • Do itemize each bag and its contents separately if your claim involves more than one bag. Accuracy is key to ensuring that your claim is processed efficiently.
  • Don't forget to sign the form. All persons impacted by the claim need to provide their signatures for the claim to be processed.
  • Don't delay in returning the completed form. The form must be returned within 45 days; otherwise, you may lose the right to claim.
  • Don't omit any information requested on the form. Failure to include requested information may affect the processing of your claim.

Remember, the information you provide is crucial for the tracing efforts and to assist you effectively. Keeping a record of all documents you send, including copies for yourself, is always a good practice. Attention to detail and promptness can significantly affect the outcome of your claim.

Misconceptions

There are several misconceptions regarding the United Airlines Customer Property Claim Form. Understanding these misinterpretations can help streamline the process of filing a claim and ensure all necessary steps are properly followed.

  • Only lost items are covered: People often believe the form is for lost items only, but it also covers delayed, damaged, or pilfered items. It's essential to specify the type of claim when submitting the form.

  • Immediate filing is not important: There's a misconception that there’s no hurry to file the claim. However, submitting the form promptly is crucial as the most intensive phase of tracing is based on the information provided, and a failure to return the completed claim form within 45 days may result in no action taken by United Airlines.

  • A detailed list of items isn't necessary: Some believe a general description of lost items is enough. The form, however, requires a detailed description of each item lost, including original costs and dates of purchase, to enhance tracing efforts and claim processing.

  • Receipts for purchased items are optional: It's a common misunderstanding that receipts are not necessary for the claim. For items valued at $100 or higher, original proof of purchase is required to process the claim.

  • Any type of identification will work: The form specifies that a clear and legible copy of a government-issued photo ID is needed for each person making a claim. Not providing this could slow down the process.

  • Baggage liability is unlimited: There are limits to United Airlines' liability for lost, damaged, or delayed bags, which vary for domestic and international travel. Understanding these limits can set realistic expectations for compensation.

  • Claims for international travel are processed the same as domestic claims: Liability and processing for international travel claims may follow different conventions and limitations, such as the Warsaw Convention or the Montreal Convention, affecting the claim process and potential reimbursement.

  • All items are covered: United assumes no liability for high-value, fragile, or perishable items in checked baggage for domestic travel. Knowing which items are excluded can save frustration during the claim process.

  • Previous claims do not need to be disclosed: The form asks if you or anyone in your household has filed a baggage-related claim before. Failing to disclose past claims accurately can impact the processing of your current claim.

Correcting these misconceptions can help ensure a smoother claim process with United Airlines.

Key takeaways

Filling out the United Airlines Customer Property Claim Form correctly is crucial for processing any claims related to lost, damaged, or delayed checked baggage. Below are key takeaways to ensure that your claim is completed accurately and efficiently:

  • Submit the form promptly: To increase the chances of locating your property and to comply with United Airlines policies, it’s important to complete and return the claim form as soon as possible, ideally within 45 days to avoid any disqualification for action against United Airlines.
  • Provide detailed information: For the best chance at recovering lost items or receiving proper compensation, provide a detailed description of the lost or damaged items, including the individual items contained within each bag if multiple bags are involved.
  • Include necessary documents: Attach all required documents such as the customer copy of the flight ticket or ticket receipt, original proof of purchase for items valued at $100 USD or higher, baggage claim checks, and a clear copy of government-issued photo ID for each person on the claim.
  • Understand baggage liability limits: For domestic travel within the United States, United’s liability is capped at $3,300 per ticketed passenger. For international travel, the limits depend on whether the Warsaw or Montreal Convention applies, with different compensation limits.
  • Accuracy matters: The accuracy of the information you provide is crucial for the tracing efforts. Incorrect or incomplete information may hinder the claim processing and the ability to locate your property.
  • Report interim expenses: If you are seeking reimbursement for purchases made due to delayed baggage, receipts are required. For European customers, bank details are also needed.
  • Sign the form: Ensure that each customer claiming lost property signs the form. This is a requirement for the claim to be processed.
  • Retain copies of all documents: It’s important to keep copies of the claim form and all accompanying documents for your records.

Submitting this form with all the requested information and documentation is the first step towards resolving a claim with United Airlines. Attention to detail and timely submission can greatly enhance the chances of a favorable outcome.

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